Terms and conditions - Erfurt Tourismus

Notes on Guided Walks and Organised Tours

The tour guides we arrange for you have been specially trained to give visitors from all over the world an insight into our city’s historical development. They also provide information about cultural events on offer in Erfurt and events of topical interest. Please note that most of Erfurt’s major sights are in the old quarter, a pedestrianised zone that is closed to all vehicles except trams. For this reason, coach tours of the city are not possible. If you wish to go on a tour of Erfurt, we can arrange tours by tram, or in individual cases by minibus, for you, subject to availability and by arrangement. To enable us to organise your tour to include what you would particularly like to see, please supply details of the language you require and any special interests (e.g. art, architecture etc.). Unless otherwise indicated, our guided tours do not include any internal viewing. However, this can be arranged on request, for example, a guided tour of the cathedral, the Church of St. Severus or the Augustinian Monastery. Admission fees for these are payable in addition to the tour price.
If you are arriving by coach, we can tell you where best to park. We can also arrange for your parking place to be the meeting point for your guided tour.
Admission prices quoted for individual places of interest cannot be guaranteed and we cannot accept any responsibility for their accuracy.

 

Legal Conditions

The Erfurt Tourismus & Marketing GmbH organisation arranges tour guides and tour leaders for interested parties. The partners in the contract for a guided tour or organised tour are the person placing the order and Erfurt Tourismus & Marketing GmbH. By making a reservation, the person placing the order accepts Erfurt Tourismus & Marketing GmbH terms and conditions of commission.

Maximum Group Size
For guided tours of Erfurt, the maximum group size per tour guide is € 35.00. Extra tour guides must be booked for larger groups. For organised coach tours, one tour leader must be booked per coach.

Method of Payment
Payment for services is normally made in cash to the tour guide or tour leader. Vouchers are accepted. Alternatively we can invoice you on request. Prices include V.A.T. at the statutory rate. With foreign transfers, any banking fees incurred will be charged to the customer.

Waiting period/Fee for cancellation by default
If you arrive late, the tour guide is under no obligation to conduct the tour in full. The length of time a tour guide will wait is 1 hour. If the group arrives more than 30 minutes later than arranged, the tour guide may demand a waiting fee of € 10.00 or may shorten the tour accordingly.
If the group arrives more than 60 minutes late, the guided tour is deemed to have been cancelled by default, and this will incur a cancellation charge of € 35.00 for each booking.

Cancellation deadlines and cancellation charges
In the case of cancellation, the following flat rates apply: 
up to 3 days before the date booked: no charge 
2 days or less before the service begins: € 25.00 per booking