Notes on Guided Walks and Organised Tours

The tour guides we arrange for you have been specially trained to give visitors from all over the world an insight into our city’s historical development. They also provide information about cultural events on offer in Erfurt and events of topical interest. Please note that most of Erfurt’s major sights are in the old quarter, a pedestrianised zone that is closed to all vehicles except trams. For this reason, coach tours of the city are not possible. If you wish to go on a tour of Erfurt, we can arrange tours by tram, or in individual cases by minibus, for you, subject to availability and by arrangement. To enable us to organise your tour to include what you would particularly like to see, please supply details of the language you require and any special interests (e.g. art, architecture etc.). Unless otherwise indicated, our guided tours do not include any internal viewing. However, this can be arranged on request, for example, a guided tour of the cathedral, the Church of St. Severus or the Augustinian Monastery. Admission fees for these are payable in addition to the tour price.
If you are arriving by coach, we can tell you where best to park. We can also arrange for your parking place to be the meeting point for your guided tour.
Admission prices quoted for individual places of interest cannot be guaranteed and we cannot accept any responsibility for their accuracy.

Legal Conditions

The Erfurt Tourismus & Marketing GmbH organisation arranges tour guides and tour leaders for interested parties. The partners in the contract for a guided tour or organised tour are the person placing the order and Erfurt Tourismus & Marketing GmbH. By making a reservation, the person placing the order accepts Erfurt Tourismus & Marketing GmbH terms and conditions of commission.

Maximum Group Size
For guided tours of Erfurt, the maximum group size per tour guide is 25. Extra tour guides must be booked for larger groups. For organised coach tours, one tour leader must be booked per coach.

Method of Payment
Payment for services can be made in cash at the Erfurt Tourist Information Centre or the Visitors Centre on Petersberg Citadel. Vouchers are accepted. Alternatively we can invoice you on request. Prices include V.A.T. at the statutory rate. With foreign transfers, any banking fees incurred will be charged to the customer.

Waiting period/Fee for cancellation by default

In the event of late arrival, there is no entitlement to the full service.

In the event of a delay, the city guide must be notified in good time by  mobile phone (the number is noted on the  order confirmation).

The tour guide will wait for 30 minutes. If the group arrives  30 minutes later than agreed, the city guide may charge a waiting fee of € 10.00 or shorten the tour accordingly. 
If the group is more than 30 minutes late without prior notification, the tour shall be deemed cancelled. Cancellation costs amounting to 80% of the total price shall be incurred.

Cancellation deadlines and cancellation charges

Cancellations must be made in writing (e-mail, fax, letter).

The following cancellation fees apply:
Up to 3 working days before the start of the service: free of charge
From 2 working days before the start of the service: 50% of the total cost
Cancellation on the day of the service: 80% of the total cost